60-Day Money Back Guarantee
We are so sure about the results of your purchase we're backing it with a 60-Day Money-Back Guarantee.
All we ask is that you try the product for a full 30 days before deciding if you want a refund.
Natural herbal products take a while to build up in your system. This means it can take up to a few weeks before you enjoy the benefits.
If you give them time to work, you will be pleasantly surprised.
If you are not completely satisfied, simply notify us within 60 days from date of purchase. Describe to us how you are using HairTru and any problems you are experiencing. This information will help us determine if you are using the product correctly and if there is anything we can do to resolve the situation.
- We accept returns on HairTru within 60 days from date of purchase.
- We will refund the entire purchase price of the order (minus shipping)
- There are no hidden fees or re-stocking fees
If you wish to return HarTru, you must contact our office for a return authorization number along with return instructions; this will allow us to ensure there will be no delay in issuing your refund.
ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER: Please call or e-mail us prior to returning your product for either a refund or an exchange to receive a return authorization number. Include this number, along with your name and address, with your returned items. Once return authorization is issued, your package must be postmarked within 3 days to have the items returned promptly. We must receive your returned items within 10 days for your refund or exchange to be processed.
Please understand that it will take some time to process your return. Your credit should be finalized 7-10 business days after we receive your return.
- We can only issue refunds for HairTru returned to us so please send back empty, open and sealed bottles.
- HairTru can only be returned once. Use of a product after stating it is unsatisfactory and attempting to return the product a second time will not be honored. This allows us to continue to offer this generous guarantee and prevent fraudulent returns.
- Satisfaction guarantee policy applies to first time orders of an individual (one) product only:
We will accept a single opened container of HairTru per customer. We will accept additional returned containers of that same product as long as they are new, unopened, original factory-sealed.
- Without a return authorization number we cannot refund your purchase.
- Once a return authorization is issued, your package must be postmarked within 3 days to have the items returned promptly. We must receive your returned items within 10 days for your refund or exchange to be processed.
- Refunds will be issued in the same manner as your original payment.
- Buyer is responsible for the return shipping costs.
To get a return authorization number, please contact us within 60 days of the purchase date. You can email or call us with your questions, comments or concerns at any time. We hope that you enjoy shopping at hairtru.com and feel confident about your purchases.